We started looking at homes online before arriving in the states. We asked several agents questions over email about the properties we were interested in; Doug was the only one to reply with information above and beyond expectations. One example of this is when we asked about the current stage of a house that was being built and only the plans were online; Doug drove by the home and then called the builder to get all the details and timelines for completion. The other agents either didn’t answer the question or said that we could look at it when we arrived. Our choice was easy; we knew we had the right person to help us! We moved to Massachusetts from Australia and there were many subtle differences to the process of buying a home. Doug was excellent at explaining each step and knowing/finding answers to every question we had, which were many. Doug listened to our needs and preferences in a home and created a shortlist of homes that suited our needs so we didn’t waste time looking at unsuitable properties. He gave freely of his time and never made us feel that we were unreasonable to want another additional look at a home. Doug was professional at all times, gave great advice and there was never any pressure applied. Again, above and beyond what was required, Doug gave us tips on where to shop for furniture and groceries, great restaurants, builders (for work we needed in the future) and sightseeing spots. He helped us to feel settled… Priceless. To top it all off, Doug is a lovely guy and genuinely nice to be with. The stressful time of buying a home, and moving to a new country, was made so much easier with his help! We would recommend him to everyone looking for an agent who will deal with you respectfully and honestly. When it comes time for us to sell, we will be using his services again.